SUPPORT
SUPPORT & CUSTOMER CARE.
Questions about a campaign, a payment, a receipt, or a refund — this is where to reach us. Real answers from the team that runs your publicity, usually within two business days.
ONE OWNER PER CAMPAIGN
Every campaign is assigned a named publicity manager who owns your outreach and reporting.
WRITTEN RECORDS
Pitches, materials, and media contact are documented, so you can see the work performed.
TWO BUSINESS DAYS
Support requests are answered within two business days; active campaigns are answered faster.
ESCALATION
Unresolved? Mark it an escalation.EMAIL SUPPORT
studio1publicity@gmail.comCampaign, billing, or refund questions — one inbox, tracked to a real person.
RESPONSE TIME
Within two business days
Active campaigns are answered faster by your assigned campaign manager.
CLIENT DASHBOARD
Sign in to your campaignUpload materials, follow progress, view placements, and download reports.
COMMON QUESTIONS
BEFORE YOU WRITE TO US.
IMPORTANT INFORMATION
WHAT WE ARE — AND WHAT WE ARE NOT.
Studio 1 Publicity sells publicity work and advertising coordination, not guaranteed media outcomes. These terms apply to every campaign, package, and placement purchased through this site.
DISCLAIMERS & SERVICE TERMS
EFFECTIVE NOVEMBER 1, 2026
Independent agency
Studio 1 Publicity is an independent entertainment publicity agency. We are not affiliated with, endorsed by, or an official partner of any publication, studio, network, festival, or platform named on this website unless expressly stated in writing.
No guaranteed coverage
Editorial decisions belong to each outlet. Purchasing a campaign does not guarantee a review, interview, feature, placement, or any specific volume of coverage. What we commit to is the outreach itself, documented and reported to you.
Paid advertising vs. editorial
Paid advertising and editorial outreach are separate services. Advertising is booked only with your written approval and is billed at the vendor's rate; editorial pitching is never presented as purchased coverage.
Third-party rates and availability
Advertising inventory, pricing, deadlines, and placement availability are set and controlled by the publications and platforms themselves. They may change or sell out without notice, and are outside our control.
Payments and card statements
Payments are processed by our payment provider; we never see or store your full card number. Charges appear on card and bank statements as STUDIO 1 PUBLICITY. If a charge is unfamiliar, contact us with the date and amount before contacting your bank so we can identify and resolve it quickly.
Refunds, cancellations, and scheduling
Publicity work begins immediately after purchase. Refund eligibility depends on whether strategy, materials, or outreach have already been delivered, and third-party purchases follow the vendor's own policy. Campaign dates may be adjusted in writing.
Scope of services
We provide film publicity, media outreach, press materials, festival publicity, release marketing, and advertising coordination. We do not provide ongoing social media management, general brand consulting, or legal advice.
Third-party names and trademarks
Publication, festival, and platform names are the property of their respective owners and are used for identification only. Their appearance here does not imply any relationship, sponsorship, or endorsement.